Contacts
How to Reach Us
If you would like to get in touch with the team behind heelsitandstay.com.au, our independent website dedicated to the Royal Reels brand, you can reach us by email at [email protected]. Email is the only channel we currently use for correspondence, so please write to us from the address you would like us to reply to.
What You Can Write About
We welcome messages on a range of topics, including:
- Questions about the content published on this website, including our articles and materials about Royal Reels;
- Corrections — if you have spotted an inaccuracy, an outdated detail or a broken link, let us know and we will check it;
- General feedback about the site, its structure and the clarity of our texts;
- Partnership and collaboration requests related to this website.
When writing about a correction, it helps if you mention the title of the page in question and describe what you believe needs to be updated, so we can verify the matter faster.
Response Time
We read every message we receive. In most cases we reply within a few business days, although during busy periods it may take a little longer. If your message requires us to verify factual details about Royal Reels before answering, we appreciate your patience while we check the information carefully.
Questions About Your Casino Account
Please note that heelsitandstay.com.au is not a gambling operator and has no access to player accounts. We cannot assist with matters such as:
- Deposits or withdrawals and their processing times;
- Bonuses, promotional terms or wagering conditions;
- Account verification, identity checks or account access issues;
- Complaints about gameplay outcomes or payments.
For any of the above, please contact the official customer support of Royal Reels directly through the channels listed on the casino's own website, such as live chat or its official support email. Only the operator can view your account details and resolve these matters.
Need Help With Gambling?
If gambling is causing you or someone you know harm, free and confidential help is available across Australia. You can contact Gambling Help Online — a national support service funded by the Australian Government — 24 hours a day, 7 days a week:
- Phone: 1800 858 858 (free, available around the clock);
- Online: counselling and live chat via the Gambling Help Online website.
You may also call the National Gambling Helpline on 1800 858 858 to be connected with support services in your state or territory. Reaching out is confidential, and trained counsellors can help you take the next step at your own pace.