Responsible Gaming

Our Commitment to Safe Play

At heelsitandstay.com.au, we believe that gambling — including playing Royal Reels and other casino games — should always be a form of entertainment, never a way to earn money or solve financial problems. Outcomes are determined by chance, and losses are a normal part of play. We encourage every visitor to gamble only with money they can comfortably afford to lose, to set clear limits before they start, and to treat any winnings as a bonus rather than an income. If gambling stops being fun, it is time to stop.

Age Verification — 18+ Only

Gambling is strictly prohibited for minors in Australia. You must be at least 18 years of age to gamble legally in Australia, including at licensed online and land-based venues. Licensed operators are required to verify the age and identity of their customers. We strongly advise parents and guardians to use parental control software and to keep account details and payment information secure so that under-18s cannot access gambling services.

Warning Signs of Problem Gambling

Problem gambling can affect anyone. Ask yourself honestly whether any of the following apply to you or someone you care about:

• Chasing losses — betting more to try to win back money you have lost
• Hiding your gambling from family or friends, or lying about how much you spend
• Borrowing money, selling possessions, or using funds meant for bills or essentials to gamble
• Gambling for longer than you planned or spending more than you can afford
• Feeling anxious, guilty, or irritable when you are not gambling
• Neglecting work, study, or relationships because of gambling
• Using gambling as an escape from stress, loneliness, or other problems
• Trying to cut back or stop but being unable to do so

If you recognise one or more of these signs in yourself, it may be time to take a break and reach out for support.

Self-Help Tools

Licensed gambling operators offer practical tools to help you stay in control. We encourage you to use them:

• Deposit limits — cap the amount of money you can add to your account daily, weekly, or monthly.
• Loss limits — set a maximum amount you are prepared to lose within a chosen period.
• Session and time limits — restrict how long you can play in one session.
• Reality checks — on-screen reminders showing how long you have been playing and how much you have spent.
• Time-outs (cooling-off periods) — take a short break from gambling for 24 hours, a week, or longer.
• Self-exclusion — block yourself from gambling services for an extended period. In Australia, you can register with BetStop, the National Self-Exclusion Register, which covers all licensed Australian online and phone wagering providers.

Support Organisations

Free, confidential, and professional help is available around the clock in Australia:

• Gambling Help Online — free 24/7 counselling, live chat, and support for Australians affected by gambling: www.gamblinghelponline.org.au or call 1800 858 858.
• BetStop — the National Self-Exclusion Register — self-exclude from all licensed Australian interactive wagering services: www.betstop.gov.au.
• Lifeline Australia — crisis support and suicide prevention, 24/7: call 13 11 14 or visit www.lifeline.org.au.
• Gamblers Anonymous Australia — peer support groups for people who want to stop gambling: www.gamblersanonymous.org.au.

Take Action Today

If you feel that gambling is no longer under your control, or if it is causing harm to you or those around you, please seek help — you are not alone, and support is free, confidential, and non-judgemental. Contact Gambling Help Online on 1800 858 858 at any time, day or night, or register with BetStop to take a break from online wagering. Talking to someone is a sign of strength, and recovery is always possible.

Play responsibly. Gambling should be fun — when it stops being fun, stop.